I recently reapplied for my IBR annual recertification, which I do every year. I got the approval a few days ago showing a monthly payment of about $50. There is no way this is correct as my AGI was $57,500 with a family size of 3, so my payment should be about $350. I contacted them to notify them of the error and they said that it is not an error and it was calculated based on the information I gave them. I reviewed the paperwork I sent and it could not be more clear (the numbers are all typed, so handwriting is not an issue). I don’t know what to do now. Obviously, I would prefer to spend $300 less per month on my loans, but I am applying for PSLF when the time comes and am very nervous that they will review things in more detail and that somehow this error will affect that application in some way. I don’t know what to do since notifying them of the error didn’t work. Would it be stupid to just pay the $50 per month and just keep documentation of everything so if there’s an issue it’s clear I tried to make it right and they insisted my payment was just $50? Or do I need to keep pushing until they fix it?

not sure what more you can do other than make your payment on time and document all of your correspondence with the servicer.  Who is servicing your loans?  Heather also suggested to me to get on PSLF as soon as possible.  I was originally going to wait a year to apply but I think I am going to do it right away this september because my IBR payment just went up nearly $300 per month and I want to start a paper trail for my PSLF payments.

I had the same problem and posted about it a few weeks ago. I have a similar annual income for a family of 4 - my payment went down to a whopping $11, a reduction of $300+ a month. I contacted Edfinancial and they assured me the new amount is correct. I’m worried it may tack on another dozen payments for PSLF if these don’t qualify, but I love my job and don’t intend to leave any time soon. Still worried about this biting me somehow, but the extra breathing room in the budget is nice.