I consolidated my loans back in July of this year and I was accepted into the “pay as you go” plan. However, I’m now being told that I don’t qualify because I have a loan that was originated before Oct. 1, 2007 (August 2007). This loan was consolidated in 2008, and I no longer have any outstanding debt from that loan back in 2007. I can’t get anyone from the DOE to answer my question:

Since my loan has been consolidated and there isn’t anything OUTSTANDING from that loan, how can I be denied eligibility? I just need to understand why this is happening.

Thank you for your help,
NMF