I have been having a problem with MYFED loan. About 6 months ago, they capitalized my loans out of the blue.
When I dug deeper as to the reason, they claimed they are capitalizing my loans because I did not submit my IBR request in a timely fashion in 2012 and again in 2014. However, not only are they doing this years after the fact, they are not providing me with any documentation of proof that I didn’t submit in a timely fashion.
I have never missed a deadline to submit IBR proof in my entire time and they won’t help. They just tell me the same thing over and over. I finally got on supervisor to admit that I submitted paperwork in a timely fashion but he said he can’t reverse the capitalization. He hasn’t called me back and now all the new supervisors won’t confirm that a mistake was made.
I have contacted the Ombudsmen every month and no-one has yet to be assigned to my case. Its been over 6 months.